How We Can Help

Click here to see our short video telling you more about IWA and our work.

 
At Inverness Women’s Aid, we believe in...
  • supporting our clients to become truly re-empowered and independent as survivors of domestic abuse
  • providing effective & innovative support based on a strong ethos which promotes equality and justice
  • treating women, children & young people with dignity and respect
  • listening to them without prejudice or judgement
  • working in partnership with other professionals to assist clients and to improve their safety
If you or someone you know is experiencing domestic abuse and wants support & advice, Inverness Women’s Aid Provides…
  • Individual, tailored one-to-one support and advice from trained, professional staff with a wide range of experience and skills
  • Outreach service in Inverness, Nairn, Badenoch & Strathspey
  • Family, Children & Young People’s support
  • Supported accommodation for women who need somewhere safe & supportive to live while they find permanent housing
  • Access to advice, information and support 24 hours a day, 365 days a year
  • Support to get advice about legal issues, housing, benefits, finances/ budgeting, rights and safety issues and health & social matters.
  • Discreet, safe and confidential service
  • Group work and mutual support from women experiencing similar problems
Inverness Women's Aid team provides two main services, Outreach Support and Supported Accommodation
Outreach Service

We offer an outreach service to women, children and young people living in communities throughout Inverness, Nairn, Badenoch & Strathspey. Our team of specialist Women’s Support Workers support women with finding help with legal issues, money & benefits, housing. We also help clients with dealing with the Police and attending Court & Children’s Reporters proceedings. They also give much needed emotional support. Our Family Support Workers help children, young people and their mums with their recovery from experiences of domestic abuse.

Supported Accommodation
If clients need accommodation for safety reasons or while they wait to move to alternative housing, we have 2 & 3 bedroom flats and bedsits within our premises in Inverness. The flats are homely and comfortable for families with essential facilities such as a laundry room, residents’ lounge and playroom.
 
Here are some pictures of our accommodation..

End of Service Survey for IWA Clients
If you have completed your support with Inverness Women’s Aid and would like to tell us how you felt about your support, click here for online survey.

Data Protection Information
We take confidentiality and protecting our clients information very seriously. The relevant GDPR documentation used with our clients is below.
IWA GDPR Privacy Notice for Women FINAL
IWA Young People Privacy Notice FINAL
IWA Children under 12 Privacy Notice FINAL

Comments & Complaints
If you would like to give us feedback or make a complaint about IWA services, here is our IWA Complaints Procedure information leaflet 2021 and IWA Complaints Policy & Procedure Apr 2019

Duty of Candour
All health and social care services in Scotland have a Duty of Candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future. IWA are obliged publish an annual update as part of their Duty of Candour obligations – click here to see update IWA Duty of Candour NUL report Apr 2021.